Online repair bookings
Collect customer details, bike information, requested services, drop-off timing, and notes before the customer arrives.
Bike repair software
Run your bicycle repair shop without chasing paper tickets, texts, and unpaid invoices.
Bike Ops gives repair-focused bike shops one place to manage online bookings, active repair orders, customer updates, payments, reminders, and review follow-ups.
Built for repair flow
Bike repair management software for the messy middle of shop work.
Most bike shops do not lose time because staff cannot fix bikes. They lose time because repair information is scattered across forms, cards, inboxes, texts, payment notes, and memory. Bike Ops keeps that work connected.
Live repair board
Track pending requests, booked jobs, active repairs, parts waits, ready bikes, and completed work from one board.
Customer messaging
Send status updates, answer questions, share payment links, and keep conversation history attached to the job.
Service and product catalog
Keep common repair services, parts, products, and pricing visible while building repair invoices.
Payments and invoices
Accept Stripe payments, record cash, send payment links, and see unpaid work before a bike leaves the shop.
Reminders and reviews
Follow up on appointments, stale conversations, completed repairs, and review requests without rebuilding the process every day.
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Why shops move repair work out of spreadsheets and paper tickets.
Paper boards and spreadsheets can work for a quiet shop. They get harder when customers book online, staff need the same repair context, and payment status has to stay visible before pickup.
Workflow need
Paper or spreadsheet
Generic POS
Bike Ops
Repair job stages
Manual updates and easy to miss
Often built around sales first
A live repair board with shop-specific stages
Online repair intake
Separate forms or phone calls
May require extra setup or add-ons
Booking requests feed the repair workflow
Customer updates
Texts, calls, and notes live apart
Messages may not follow the repair
Updates, chat, status pages, and reminders stay tied to the job
Payment state
Staff have to remember what is unpaid
Payment tools may be separate from service status
Payment links, cash records, and unpaid jobs are visible in context
Buyer checklist
What to look for in bicycle repair shop software.
The best repair system should make the service desk calmer, not just digitize the old clipboard. Look for software that keeps intake, status, communication, and payment connected from the first booking request to pickup.
- Online booking that collects the bike, customer, service, and timing details your staff actually need.
- A repair board that shows what is booked, active, waiting on parts, ready, complete, and unpaid.
- Customer messaging and status pages that reduce phone calls without hiding important context.
- Payment links, cash recording, and invoice state that stay visible next to the repair order.
- Simple setup for an independent shop, with pricing that makes sense before a large service department exists.
Try the workflow
Start with one shop workspace and a repair board built for bikes.
Shop workflow
From booking request to ready-for-pickup.
A customer requests repair work online.
They submit contact info, bike details, services, drop-off preferences, and notes through your shop booking page.
Your staff approves, schedules, and tracks the job.
The repair order moves through the board as work is booked, started, waiting on parts, ready, or complete.
The customer gets updates and an easy way to pay.
Bike Ops keeps status pages, messages, invoices, payment links, reminders, and review follow-ups tied to the repair.
Questions
Bike repair software FAQ.
What is bike repair software?
It is software for managing bicycle repair intake, repair orders, job stages, customer communication, invoices, payments, and follow-ups.
Who is Bike Ops for?
Bike Ops is built for independent bicycle repair shops and service departments that want a focused workflow instead of a generic point-of-sale system or spreadsheet.
Can customers book repairs online?
Yes. Shops can collect repair booking requests online, then approve and manage those requests from the shop workspace.
Does it help with payments?
Yes. Bike Ops supports Stripe-powered payments, cash recording, payment links, and visible payment states on repair jobs.
Try bike repair software built around the workbench.
Create your shop workspace, invite customers to book online, and keep repair work organized from intake to pickup.
Create your shop